Refund policy

Returns Policy

We offer a 30-day return policy in accordance with the Australian Consumer Law. This means you have 30 days from the date of receiving your item to request a return, subject to the conditions below.

Change of Mind Returns

To be eligible for a change of mind return:

  • The item must be unused, uninstalled, and in original condition

  • The item must be returned in original packaging (where applicable)

  • Proof of purchase (receipt or invoice) must be provided

To request a return, please contact us at ifediesel@outlook.com with your order details.

Returns must be approved before being sent. Items returned without prior approval will not be accepted.

Return address:

IFE Diesel Repairs & Maintenance Pty Ltd

PO Box 218, Pittsworth Q 4356

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Faulty

  • Damaged in transit

  • Incorrectly supplied

Contact us immediately at ifediesel@outlook.com with photos and details so we can assess and resolve the issue promptly.

Under Australian Consumer Law, you may be entitled to a repair, replacement, or refund for major faults.

Non-Returnable Items

Due to the nature of hydraulic components, the following items are not eligible for return:

  • Custom-made or special order parts

  • Cut-to-length hydraulic hose assemblies

  • Opened or used seals, O-rings, and gasket kits

  • Items contaminated with oil, grease, fuel, or other substances

  • Electrical components once installed

  • Hazardous materials, flammable liquids, or gases

If you are unsure, please contact us before purchasing.

Sale Items

Sale or clearance items are not eligible for return unless deemed faulty under Australian Consumer Law.

Exchanges

We do not offer direct exchanges.

If you require a different item, please:

  1. Request a return (if eligible)

  2. Place a new order for the correct item

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed to your original payment method within 5–10 business days

  • Processing times may vary depending on your bank or payment provider

If more than 10 business days have passed since approval, please contact us at ifediesel@outlook.com.

Questions

For any return or product enquiries, contact us at:
ifediesel@outlook.com